Govt launches helpline for power outages: Reports
07/09/2016 10:36
The Indian Government has said that consumers can now get an update from power distribution companies about outages in their area through 'Urja Mitra Helpline' by dialling 14401. As per reports, the Department of Telecom (DoT) has created the helpline to facilitate power distribution companies to provide information about outages to customers. Commenting on the issue, a DoT Official told the media, “The helpline is for pan-India usage to send information through voice calls and SMSes to apprise customers about power situation in their area so that they can plan accordingly.” “It is a mandatory service, which will be provided by all the telecom operators,” he added. As per reports, the Government is aiming to leverage information technology driven power distribution in the next three years that will allow users to get a supply status at 4,041 urban towns on a real-time basis. Once this project is up and running, consumers can get the information through the Urja mobile app.
