DoT resolves 1800 complaints received on 'Twitter Sewa': Report
25/08/2016 09:30
Over 2,000 telecom-related complaints have been received through the social media platform and over 1,800 of them have already been resolved in just three weeks of Communications Minister Manoj Sinha launching 'Twitter Sewa' for registration and resolution of complaints, said media reports.
As per sources, since its launch on August 2, as many as 2,042 consumer complaints pertaining to telephone bills, broadband, and connectivity issues, were received through Twitter Sewa by the Telecom Department, and 1,807 of them have already been resolved.
For postal services, 1,683 complaints were received through the social media platform, of which 1,555 have been resolved.
Sources further said the Telecom Minister had been calling for daily status reports on resolution of postal and telecom complaints received through the newly-launched platform.
On August 2, the Communications Minister launched Twitter Sewa for registration and resolution of complaints, a move that enables telecom and postal service users to file complaints with the government directly on social media platform Twitter.
25/08/2016 09:30
As per sources, since its launch on August 2, as many as 2,042 consumer complaints pertaining to telephone bills, broadband, and connectivity issues, were received through Twitter Sewa by the Telecom Department, and 1,807 of them have already been resolved.
For postal services, 1,683 complaints were received through the social media platform, of which 1,555 have been resolved.
Sources further said the Telecom Minister had been calling for daily status reports on resolution of postal and telecom complaints received through the newly-launched platform.
On August 2, the Communications Minister launched Twitter Sewa for registration and resolution of complaints, a move that enables telecom and postal service users to file complaints with the government directly on social media platform Twitter.
