Railway to launch online grievance redressal system

Railway to launch online grievance redressal system
20/04/2016 11:44

An online grievance redressal system is being developed by the Railways for both its serving as well as retired employees.
The system 'Nivaran' will become operational by June 24, said an official statement.
The main focus areas of the grievance redressal will be reimbursement of medical claims, pension claim, compassionate appointment and improvement in staff quarters.
It will have provision for tracking progress on grievances and appeals. Railway Minister Suresh Prabhu would personally be able to review and monitor the functioning of this system.
Currently, serving staff have a few forums available to them that allows them to interact with administration on resolution of their issues.
However, availability of such facilities for retired staff is very limited.
'Nivaran' will benefit around 13.26 lakh serving railway employees and around 13.79 lakh retired railway personnel, the official said.